About the company
Embark on an exciting journey into the realm of software development with 3Pillar! We extend an invitation for you to join our team and gear up for a thrilling adventure. At 3Pillar, our focus is on crafting cutting-edge technologies that revolutionize industries.
Job Profile: Application Support Engineer- Finnone
Qualifications: Bachelors/Masters
Experience: 0-1 Year
Job Location: Mumbai, Maharashtra
Job summary
As a Software Engineer-Application Support, you'll play a vital role in our dynamic team, contributing to exciting projects that redefine urban living, establish new media channels for enterprise companies, or drive innovation in healthcare. This opportunity is for the individual who thrives to solve Tier 1/2 tickets and help End-user to perform their task seamlessly.
This role requires the individual to work 6 days from Vikroli, Mumbai Office.
Key Responsibilities
- Providing technical support for software applications.
- Troubleshooting and resolving software issues.
- Performing system maintenance and updates.
- Coordinating with various teams to identify and address application-related problems.
- Documenting support processes and solutions.
- Monitoring application performance and implementing changes to improve functionality and stability.
- Handling L2 Support:
- Advanced Troubleshooting: Application Support Engineers in L2 support handle escalated technical issues that require in-depth troubleshooting and problem-solving skills.
- In-Depth Analysis: They conduct detailed analysis of software problems to identify root causes and provide advanced solutions.
- Technical Expertise: These engineers possess specialized knowledge and expertise in specific applications or technologies, allowing them to address complex issues effectively.
- Escalated Tickets: L2 support personnel handle escalated support tickets from L1 support, focusing on resolving more challenging technical issues.
- User Support: They provide advanced support to end-users or internal stakeholders, ensuring the smooth operation of critical business applications.
- Tool Utilization: L2 support Application Support Engineers may have access to additional tools and resources to diagnose and address technical issues effectively.
Qualifications:
- A bachelor's degree in computer science, information technology, or a related field, or equivalent work experience
- Strong problem-solving and analytical skills
- Familiarity with programming languages such as Java, Python, or similar
- Understanding of operating systems, databases, and network infrastructure
- Ability to troubleshoot and resolve technical issues
- Excellent communication and interpersonal skills
- Experience with supporting enterprise applications and an understanding of application development processes
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