PhonePe Hiring - Advisor, Insurance

   About the company

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store.

Job Profile: Advisor, Insurance

Qualifications: Bachelors degree

Experience: Freshers

Job Location: Bengaluru, Karnataka

About the role:

We are looking for specialists for the  Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience. 

In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly. 

One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience.

Responsibilities:

Act with integrity & think customer-first in every interaction 

Handle basic PhonePe account and transaction related queries 

Ability to flex between phone & data channels 

Follow specified process guidelines to bring about resolution 

Build customer trust through their interaction 

Ability to meet hourly & daily productivity goals 

Leverage internal processes and resources to drive resolution 

Escalate appropriately taking support from relevant teams to resolve customer issues 

Recommend process improvements 

Engage & Educate customers so they’re able to leverage PhonePe to the fullest

Ideal candidate should:

Have excellent written and verbal communications 

Have good learnability 

Be an active listener and deal well with objection 

Have strong customer orientation and ability to adapt/respond to different scenarios 

Be a team player, flexible and open to feedback 

Ability to multitask, prioritize, and manage time effectively 

Should be able to speak in English and Hindi 

Graduation (10+2+3) is Mandatory 

0 - 2 years of work experience in a customer facing role 

Multilingual skills (spoken + written) in South Indian languages are preferred.

Apply before the link expires !!!

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