About the company
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Job Profile: Apprentice
Qualifications: Diploma/Bachelors in CS or related field
Experience: Freshers
Job Location: Delhi, India
ABOUT THE ROLE & TEAM:
We are seeking a highly motivated graduate to join our team as an Incident Management and Reporting Specialist. In this role, you will play a crucial part in ensuring the smooth operation of our IT services by managing incident logs and providing prompt, effective support to both internal and external customers. Additionally, you will handle various Excel and reporting tasks as required to support operational needs.
WHAT WILL YOU DO:
Incident Logging and Email Handling: Log incidents received via emails. Respond to customers (Internal and external) emails promptly, providing information and support as needed.Ticket Management: Responsible for opening, updating, and closing tickets in the IT Service Management (ITSM) tool.Daily Reporting in Excel: Run daily reports in Excel. These reports may include metrics related to incident volume, response times, or other relevant data.Quality Checks: Perform basic quality checks to ensure accuracy and adherence to established procedures.Dashboard Maintenance: Maintain tool dashboards used by the team. •Stakeholder Coordination: Coordinate with internal and external stakeholders for various projects and incident management.Excel and Reporting Tasks: In addition to daily reporting, handle other Excel-related tasks as required.
EXPERIENCE:
Diploma, Bachelor's degree, i.e., technical (BCA, BTech etc.) or equivalent in Computer Science or a related field equivalent.Excellent problem-solving and critical-thinking skillsBasic knowledge of computer hardware components and systemsStrong attention to detail and ability to follow instructionsGood communication and interpersonal skillsAbility to work independently and as part of a team.Basic knowledge of network hardware, including routers, switches, and firewalls.Apply before the link expires !!!
Apply Link: Click here
