About the company
Verizon Communications Inc., is an American telecommunications company headquartered in New York City. It is the world's second-largest telecommunications company by revenue and its mobile network is the largest wireless carrier in the United States, with 114.8 million subscribers as of March 31, 2024.
Job Profile: Engineer I - Tech Support
Qualifications: Bachelors degree
Experience: Freshers
Job Location: Hyderabad, Telangana
What you’ll be doing:
Responding to customer inquiries through email, phone, and the service portal by providing first level End User support. Guiding internal employees of Verizon through Verizon IT technical problem solving process and documenting user’s information in the ticketing system during and after each call accurately. Resolving the assigned requests according to the service desk's standard operating procedure Escalating issues as needed and maintaining communication with the customer and Technical teams through resolution Coordinating with support function teams like command center leads, trainers, quality auditors to ensure Service Level Agreements (SLAs) are met and also to maintain high-quality service.
You’ll need to have:
Bachelor’s degree or one or more years of work experience. One or more years of international technical service desk experience. Good communication and call handling experience.Even better if you have:
ITIL Certification Knowledge of ServiceNow/Agent Workspace tool. Two or more years of international technical service desk experience. Experience in working with US/ UK specific technical support projects. Excellent communication, written and customer handling skills. Flexible to work on 24/7 shift time.Apply before the link expires !!!
Apply Link: Click here
