About the company
Amazon is doing business is an American multinational technology company, engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. It is considered one of the Big Five American technology companies.
Job Profile: IT Support Associate
Qualifications: Bachelors degree/Diploma
Experience: 0 - 18 months
Job Location: Bangalore, Karnataka
DESCRIPTION:
Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support.Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations.Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners.Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux.This position requires a flexible work schedule involving rotational shifts. Providing real-time customer experience by working in 24*7 operating environment.Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.This role will be working from Bangalore (BLR18) Corporate office.BASIC QUALIFICATIONS:
Bachelor’s degree/Diploma0 months to 18 months of work experience.Good communication skills.PREFERRED QUALIFICATIONS:
Basic Understanding of ITIL-Based Ticketing Tools and Monitoring ToolsBasic Understanding and troubleshooting skills on Network.Apply before the link expires !!!
Apply Link: Click here
