About the company
Appen's flexible AI data platform (ADAP) merges automation and human oversight to deliver high-quality data for a wide range of data modalities and AI use cases. It streamlines complex workflows, enabling fast model iterations and the development of advanced AI systems that align with user needs. Our enterprise AI platform ensures your organization's success in scaling AI efficiently.
Job Profile: IT Software Analyst
Qualifications: Bachelor's degree
Experience: Freshers
Job Location: Hyderabad, Telangana
Job Description:
As an IT Support Analyst I, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and assisting in routine installations. This entry-level position is ideal for candidates with a foundational understanding of IT support and a desire to grow within the field.
Responsibilities:
At least 1 year of experience in an IT support role is desirable.Troubleshooting: Perform basic troubleshooting of hardware, software, and network issues either onsite or remote to ensure smooth and efficient IT operations.Customer Service: Provide excellent customer service to corporate users, addressing their IT concerns promptly and professionally.Incident Management: Create and manage incident tickets, ensuring they are handled in compliance with Service Level Agreements (SLAs).Installations: Assist with routine hardware and software installations, ensuring proper setup and functionality.Procedural Adherence: Follow established procedures and guidelines, updating team documentation as needed to maintain accuracy and consistency.Collaboration: Work closely with senior team members to resolve issues, sharing knowledge and expertise to improve overall team performance. Required Knowledge, Skills, and Abilities Preferred Technical and Professional Expertise:
Familiarity with Active Directory/Entra/Google Workspace for user, group, & device management.Basic understanding of LAN & WAN networking principles. General knowledge of Microsoft 365 applications. Required Knowledge , Skills and Abilities:
Communication Skills: Good verbal and written communication skills, capable of explaining technical concepts to non-technical users.Technical Knowledge: Basic knowledge of computer hardware, software, and operating systems, including current versions of ChromeOS, Windows and MacOS.Familiarity with mobile operating systems like iOS and Android is desirable.Analytical Skills: Strong analytical and critical thinking abilities to diagnose and solve technical problems effectively.Learning Agility: Quick to grasp new concepts and technologies, showing an aptitude for continuous learning and skill development.Teamwork: Strong teamwork skills, actively collaborating and supporting colleagues to achieve shared goals.
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