About the company
Notre vision consiste à être le partenaire de choix partout dans le monde au niveau des domaines de l’aviation civile, et de la défense et sécurité, en révolutionnant la formation et les opérations critiques de nos clients grâce à des solutions numériques immersives qui améliorent la sécurité, l’efficacité et la préparation.
Job Profile: Software Support Specialist (India)
Qualifications: BE/BTech/ME/MTech
Experience: 0-2 Years
Job Location: New Delhi, India
Job description:
The Customer Service Specialist (CSS) is part of a highly customer-facing group that provides post-delivery technical support to CAE's customers, contributing to the company's goal of being the Flight Training and Simulation Partner of Choice.
Combining the chance to gain experience and acquire new expertise on varied systems, with the opportunity to apply knowledge, ingenuity, and creativity to solve problems and tackle new challenges in the ever-changing landscape of customer support, the role of the CSS offers flexibility, professional growth, and networking throughout CAE's world-wide network of training centers and customer base.
Qualifications:
Bachelor's degree in Engineering or Computer Science with minimum of two years of experience in software integration support.Proficiency in English is required.Strong software background.Good Knowledge of Windows Environment and PC hardware.Resourceful, takes initiative, good interpersonal skills and ability to work under pressure.Ability to troubleshoot problems.Ability to adapt to new environments.Availability to work on shifts (if Montréal support is required)Ability to learn quickly.Willingness to work irregular hours.Availability to travel within India for on-site work.Aerospace knowledge is an asset.Knowledge of the CAE simulation environment is an asset.General knowledge of CAE interfaces (ie schematics and hardware) is an asset.Task and responsibilities :
Install simulation software product load.Implement engineering software changes.Troubleshoot SW and HW installation/integration problems.Run qualification tests to prepare simulator for initial or recurrent qualifications.Perform investigations to isolate problems.Address software issues on simulators that are in service.Set up and coordinate efforts to address issues using remote support (from Montreal).Assist in performing on-site simulator testingProvide support during Customer acceptance and qualificationProvide daily report on activities progressParticipate in short term trips to customers.Apply before the link expires !!!
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