Concentrix Hiring - Analyst

   About the company

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We design, build, and run enterprise-wide technology and solutions that touch hearts and move markets. And as we do this, one thing always remains true — our promise.

Job Profile: Analyst

Qualifications: Bachelors degree

Experience: Freshers

Job Location: Gurugram, Haryana

Overview:

If you have a critical eye for detail and have stellar organizational skills then you could fit right in as a Real-Time Analyst working in Gurgaon. We’re looking for someone who appreciates structure and can create functional order before things become chaos! You’ll need to work systematically, think analytically and act swiftly to ensure efficiency. You will be responsible for ensuring the contact center is operating consistently in line with operational procedures and achieving client targets so you’ll need to be quick on your feet to problem solve and find solutions. If you’re ready to take on an opportunity to boost your career then apply today.

What you’ll be doing:

Analyzing trends such as call volume, average handle time and attendance to understand and plan for potential over staffing/under staffing

Monitoring and tracking access issues across all levels and all required systems

Tracking and logging network issues to provide insights to operations and impacts on performance

Monitoring schedule adherence to assist the team in achieving target driven adherence goals

Retrieving all messages recorded on the attendance line

Monitoring workforce management as required.

What you’ll need:

Excellent communication skills

Proficiency in MS Office

Excel skills (Advantageous)

Knowledge, experience and understanding of key contact center performance metrics such as service levels, delivery against target intervals, call monitoring as well as schedule adherence

Experience with workforce management products & contact center monitoring applications

Must have a real time management Experience.

Should be from WFM department.

Excellent Communication skills.

Current role should be of RTA.

Apply before the link expires !!!

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