Nice Hiring - Associate APS Engineer

  

   About the company

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

Job Profile: Associate APS Engineer

Qualifications: Bachelors degree

Experience: 0 - 2 years

Job Location: Pune, Maharashtra

So, what’s the role all about?

The Application Performance Engineer (APS) engineer which is part of NICE Managed services, will monitor and resolve alarms and events for NICE Solutions and voice infrastructure for our clients. The Engineer will be responsible for Early identification, troubleshooting and resolution of all incidents. The Engineer will be also responsible for Incident management, problem management, and change management related to NICE Solutions.

How will you make an impact?

The Engineer will be responsible for troubleshooting and resolution of all incidents 

The Engineer will be responsible for Incident management, problem management, and change management

Have you got what it takes?

Require 0.6-2 years’ experience in Technical Support in Telephony and VOIP

Should have knowledge in CTI or Voice recording products

Good understanding of VOICE protocols like SIP, H.323

Good working knowledge on any of the following: CISCO Unified contact center Enterprise (UCCE), CISCO Unified Communications Manager (CUCM), Avaya Aura Platform and Voice/Media Gateways.

Should have worked in PBX/ACD

Good knowledge of Windows operating system

Should have experience in installing, configuring, and supporting telephony, network, or server infrastructure.

Should have good troubleshooting and problem solving skills

Should be willing to work in 24/7 Rotational shifts and weekends as well

You will have an advantage if you also have:

• Nice experience – advantage
• NICE Engage Certification preferred.
• CCNA and MCSE certifications preferred.
• AWS, Azure, HP, Dell, VMWare, and Citrix certifications are a plus

Apply before the link expires !!!

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