Northern Trust Hiring - Associate, SW Support

   About the company

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity.

Job Profile: Associate, SW Support

Qualifications: Bachelors degree

Experience: Freshers

Job Location: Pune, Maharashtra

Job Description:

Assoc Consultant, Application Support will communicate with technology teams and business partners at all levels regarding new/existing processes, incident (INC) notifications, DR plans/testing and capacity planning. As an Availability Team member will assist in creating reports, analyzing incident, change and problem tickets to identify trends and potential process improvements, as well as participate in our evolving Agile process transformation.

Knowledgeable Skills:

Excellent communication (verbal and written) and active listening skills

Strong organizational and analytical skills

Interpersonal skills, including the ability to influence and build support at all levels the organization

Problem solving and root cause identification skills

Entrepreneurial mind-set and creative problem solving ability

Ability to work independently yet collaboratively in a team environment

Adapts well to change

Proficiency with MS Office applications/tools (Word, Excel, PowerPoint, SharePoint, Visio) 

Qualification / Experience :

College or University degree and/or relevant proven work experience

Financial Services Industry experience and knowledge/application of ITIL methodology is a plus 

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