Testbook Hiring - Customer Support Executive

       

   About the company

Testbook is a dynamic and innovative education technology company dedicated to revolutionizing the learning experience for students worldwide. Our mission is to provide accessible, engaging, and personalized educational resources to empower learners to succeed in their academic pursuits. The fastest-rising startup in the EdTech space, Testbook is poised to revolutionize the industry.

Job Profile: Customer Support Executive

Qualifications: Bachelors degree
Experience: Freshers

Job Location: Noida, Uttar Pradesh

Profile:

The Customer Support Executive will be responsible for receiving, investigating, and responding to all customer inquiries regarding the products and services. The Customer Support Executive will troubleshoot and coordinate with various internal departments to resolve problems..

Responsibilities:

Interact with customers by phone, e-mail, or online chat concerning various care issues.

Provide hands-on support for customer care initiatives such as automated provisioning, online billing, order tracking, and detailed account management.

Solicit cross-selling and up-selling opportunities within the customer care experience.

Tracking and reporting relevant customer care performance metrics.

Capturing and applying customer feedback

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