About the company
Wipro is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses.
Job Profile: L1 Tech Support Engineer
Qualifications: Any graduate
Experience: Freshers
Job Location: Bengaluru, Karnataka
Qualifications:
Graduate CCNA or equivalent networking qualifications
Essential Hiring Skills:
Accuracy and attention to detailExcellent written language and comprehensionAptitude to comprehend articles and good analytical skillsAbility to multitaskMS ExcelNeutral Voice and Accent and call managementProcess Knowledge.
Roles & Responsibilities:
Handles direct customer inquiries Provides technical support to customers. Troubleshoots and repair solutions. Understand network architecture required to support VoIP services. Recommends network hardware, software and design elements. Answers technical questions, solve technical problems & suggest appropriate workarounds. Provides quick and accurate handling of support interactions ? phone, chat, screen sharing & email. Handles and resolve customer inquiries, questions, complaints, and concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives. Offers alternative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility with the objective of resolving the customer’s concerns. Adhere to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures.
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