About the company
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide. We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.
Job Profile: Support Engineer
Qualifications: Bachelors degree in CS or related field
Experience: Freshers
Job Location: Chennai, Tamil Nadu
Job Description:
Use and leverage Office365, ticket systems (Kanban, Jira etc.) to build provide business application support.Performing root cause analysis where needed on various applicationsProviding help, documentation and training for new application releases and services.Actively participating in user acceptance testingBuilding end user training materialsHelp the team meet and exceed the support goals.Work with project teams throughout the implementation process of new sites, applications, or dashboards; advise on best practices, create support guide documents, client guidelines, provide training and regular follow-ups.Help Project teams define, build/configure all our products to high standards.Assisting teams throughout the implementation process,Contributing to the end user support portalDevelop a thorough understanding of user demands, usability and functional issues in your region. Consolidate and prioritize issues, relaying new requirements or change requests to the project team.
Qualifications:
Excellent client facing, presentation, interpersonal and communication skills.Experience with Agile, KanBan (and ticket systems aimed at those methods)Understanding of development tools and related development methodologies (Agile, Waterfall, etc.)Product experience with SharePoint Online, Office 365 services like MS PowerApps, MS Flow, etc.Ability to quickly learn and understand new products, new IT systems and tools.A proactive, “can do” (initiative), “flexible” mindset with a desire to help the team wherever the needs are (team player).Desire to join a dynamic team and grow by learning and doing.High focus on customer service and satisfaction.Ability to work to deadlines and manage multiple concurrent tasks while maintaining attention to detail.
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