About the company
DigitalOcean simplifies cloud computing so builders can spend more time creating software that changes the world. With our mission-critical infrastructure & fully managed offerings, DigitalOcean enables startups & SMBs to rapidly deploy and scale modern applications.
Job Profile: Associate Customer Advocate
Qualifications: Bachelors degree
Experience: Freshers
Job Location: Hyderabad, Telangana (Remote)
Job Overview:
We want insightful, technically oriented people who are passionate about driving significant change to the customer experience through personal interactions and product feedback. Someone who has the desire to listen to customers' challenges and provide long-term solutions that enable the full power of our platform.
What You’ll Be Doing:
Responding to tickets generated by our customers in a timely mannerProviding thoughtful, personalized communication to solve our customer’s issuesIdentifying and owning challenges that multiple customers face; fixing similar issues for all our customersQuickly learning DigitalOcean products and adapting to rapid product, process, and policy changesWorking both collaboratively and independently within a team setting (we love Slack!)Creating and updating knowledge-based articlesTriaging, escalating, prioritizing, and following up with incidents or customer-impacting eventsMaking informed decisions to solve issues that balance the needs of customer and companySharing best practices and improving your team while seeking the same in return.What You'll Add to DigitalOcean:
Excellent written and verbal communication skillsShare knowledge with our team and communityPassion for driving excellent customer experiences while providing critical account and billing expertiseTenacity to overcome obstacles to achieve our goals and initiativesRigorous investigative skills and pattern recognition to help solve our customer’s current and future needsIdentification with our brand and team cultureSelf-motivated with a great sense of responsibilitySound independent decision makingA keen eye for detailThe inclination to improve your skill set through training, personal development, & self-learningPrior customer facing experience, preferably in a cloud hosting environment.
