Microsoft Hiring - Technical Support Engineering Intern

   About the company

Microsoft Corporation is an American multinational corporation and technology company headquartered in Redmond, Washington. Its best-known software products are the Windows line of operating systems, the Microsoft 365 suite of productivity applications, the Azure cloud computing platform and the Edge web browser.

Job Profile: Technical Support Engineering Intern

Qualifications: Bachelors degree in CS or related field

Batch: 2025, 2026, 2027

Experience: Freshers

Job Location: Multiple Locations

Overview:

As a Technical Support Engineering Intern, under supervision, you will provide technical support to customers, partners, field engineers and other product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems. You will perform troubleshooting and related analyses; escalates issues as appropriate or serves as the escalation point for highly complex issues..

Responsibilities:

Reviews issues and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. 

Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues. 

Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools. 

Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. 

Provides feedback to improve products to more senior engineers or technical advisors. 

Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.

Qualifications:

Currently pursuing a Bachelor's Degree in CS, IT, or related field 

Must have at least 1 semester/term remaining following the completion of the internship.

NOTE : Apply before the link expires !!!

Click here to apply

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