About the company
At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.
Job Profile: Engineer
Qualifications: Bachelors Degree in CS/EE or Related Field
Experience: Freshers
Job Location: Hyderabad , Telangana
Job Description:
You are a proactive and enthusiastic engineer with a passion for technology and customer success. You thrive in dynamic environments and have a knack for solving complex technical problems. Your excellent communication skills allow you to convey intricate technical details to both technical and non-technical stakeholders. You are detail-oriented, highly organized, and possess a strong ability to prioritize tasks. You enjoy collaborating with cross-functional teams and are always eager to learn and adapt to new technologies. With a customer-first mindset, you aim to deliver exceptional solutions and support that exceed expectations.
Responsibilities:
Collaborating with customers to understand their technical requirements and providing tailored solutions. Offering technical support and troubleshooting for Synopsys products, ensuring timely resolution of issues. Conducting product demonstrations and training sessions for customers and internal teams. Working closely with the development team to relay customer feedback and contribute to product enhancements.Documenting technical solutions, best practices, and troubleshooting guides for both internal and external use.Participating in the development and execution of customer success strategies to ensure long-term satisfaction and retention.The Impact You Will Have:
Enhancing customer satisfaction by providing exceptional support and solutions. Improving product quality and functionality through valuable feedback to the development team.Contributing to the growth of Synopsys by ensuring successful product adoption and customer retention.Building strong relationships with customers, fostering trust, and becoming a reliable technical advisor.Increasing efficiency and productivity within the team by sharing knowledge and best practices.Driving continuous improvement in customer support processes and methodologiesWhat Will You Need:
Bachelor’s degree in Computer Science, Electrical Engineering, or a related field. Strong understanding of software development and debugging processes. Experience with scripting languages such as Python, Perl, or Shell Familiarity with EDA tools and methodologies. Excellent problem-solving skills and attention to detail.Who You Are:
Excellent communicator with strong interpersonal skills. Customer-focused with a proactive approach to addressing issues. Adaptable and eager to learn new technologies. Team player who thrives in a collaborative environment. Highly organized with the ability to manage multiple tasks and priorities.
