About the company
Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
Job Profile:Junior Analyst - Risk Management
Qualifications: Bachelors degree
Experience: Freshers
Job Location: Bangalore, India
Responsiblities:
Monitor transactions/ merchants to identify risk/fraud and take necessary action immediately. Handle transaction queries in case of discrepancies where disputes arise from the customer. Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses. Speak to merchants or customers to understand and address queries/concerns. Identify innovative ways to reduce risks by providing inputs on enhancing the process and reduce monetary losses.
Qualifications:
Bachelor's Degree.Freshers, knowledge about a customer support app or CRM , such as freshdeskKnowledge of Stages/levels of chargebacks, penalty involved at the arbitration stage, technical chargebacks, Visa/Mastercard guidelines in brief, reason code in relation to fraud chargebacks.Interpersonal skills - Friendly and pleasant demeanor over phone and email Communication skills - Exceptional verbal and written communication Listening skills - Understand, anticipate and resolve queries arising from various stakeholders Attention to detail and accuracy - Excellent orgaizational skills and multitasking skills. Identify anomalies or suspicious behaviours
